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Shipping Policy

Shipping Policy

We can ship to nearly any address in the world.  Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  When an order is placed online or through our customer service department, the estimated time frame for delivery is based upon a number of factors, including the destination, shipping method, and the time in which the order was placed.

Shipping Rates
We utilize the services of Canada Post for the shipment of our products.  We offer Free Standard Shipping for all orders..

Delivery Estimate
Shipping Process Time - Within 24 to 48 Hours
Delivery - Within 4 to 8 Business Days

Please note that due to COVID-19, the shipments are slower than the usual.  You patience is highly appreciated as we go through these challenging times.

 Delivery Time Exceeded
 If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Customs, Duties, and Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and https://HunzaValleyShilajit.com/ encourages you to be aware of these potential costs before placing an order with us.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages
Please note that https://HunzaValleyShilajit.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

Return Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
Hunza Valley Enterprises Inc.
218-50 Ottawa St. S, Kitchener
ON, N2G 3S7 Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  We are always available to answer any questions and listen to suggestions, happy to answer regarding our delivery policy. Just Call us at 1-226-600-1985 or email us at hello@hunzavalleyshilajit.com .any time. We ship from:
Hunza Valley Enterprises Inc.
218-50 Ottawa St. S, Kitchener
ON, N2G 3S7 Canada
Email:  hello@hunzavalleyshilajit.com
Call us at:  1-226-600-1985

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