Returns
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. To be eligible for a refund your item must be in the same condition that you received it, unworn or unused, with tags, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hunzavalleyshilajit.com

Shipping
To request a refund, please contact us at:

Hunza Valley Enterprises Inc.
218-50 Ottawa St. S, Kitchener
ON, N2G 3S7 Canada
Email:  hello@hunzavalleyshilajit.com
Call us at 1-226-600-1985